Contact us
One inbox for questions, bug reports and requests to remove an account from our cache.
Write to us
support
We usually reply within 3 business days. The people who build the site read every message, and the answer comes from the same address.
Remove an account from our cache
For the owner of a public account, or anyone acting for them.
Email us from any address.
No account or proof of identity is needed to ask us to forget public content.
Name the account.
The username, with or without the @, is enough. Add any other handles you want cleared.
We delete every cached copy within 7 days.
That covers the profile, stories, highlights, posts and reels we keep under that username.
A deleted copy comes back only if someone searches for the account again while it is still public. To keep it out of every viewer for good, set the account to private: we can only see what an account has made public.
Report a problem
These four details let us fix it on the first reply.
- The page you were on, or its link.
- The username you searched for.
- What you expected to see and what showed up instead. A screenshot helps.
- Your phone or computer and browser, for example iPhone and Safari.
Many answers are already on the FAQ page, including why a search sometimes fails and why a new story can take a few minutes to appear.